A clear way to ask for help.

WhatsApp is the priority support channel for PuneCars: +91 86004 93250. Message us first for booking help, availability, booking changes, KYC questions, payment questions, pickup or return support, refund follow-up and complaints.

Email support at info@punecars.in remains available when you need a written record or cannot use WhatsApp.

• Include your booking reference when you already have a booking.
• Use a clear subject such as Booking help, Refund follow-up or Complaint.
• Tell us what happened and what outcome you need so we can route the request correctly.
• Do not share a password, OTP, UPI PIN, full card number or sensitive document in an unsolicited message.
• For an immediate danger or accident, contact the relevant emergency service first and then contact PuneCars when safe.

If you are unhappy with a booking, payment, refund, KYC decision, handover, vehicle condition or support outcome, send a message beginning with “Complaint” or “Grievance”. We will review the booking record, payment status and relevant conversation before responding.

Please include the booking reference, the date of the issue, a short description and the resolution you are requesting. This helps us investigate fairly and avoid asking you to repeat the same information.

1. Email the complaint to info@punecars.in with “Complaint” or “Grievance” in the subject line.
2. Keep the acknowledgement, booking reference and any payment reference.
3. Reply if we request a clarification or supporting record.
4. If the outcome does not resolve the issue, reply to the same conversation asking for a grievance review.

You can email info@punecars.in to request correction or access to account information, ask a privacy question, withdraw optional communication or report suspected misuse. We may need to verify that the request comes from the account holder before sharing or changing information.

Please do not send identity documents in your first message. We will explain the safest next step if verification is required.

PuneCars is a self-drive rental service operating in and around Pune. Self-pickup is available 24/7 with the required notice. Doorstep delivery and collection operate from 6:00 AM to 11:00 PM, subject to coverage, availability and the booking confirmation.

• Bookings remain subject to vehicle availability and successful KYC.
• The booking confirmation and inspection record are the main records for a trip.
• Rental, privacy, cancellation and refund rules are published separately so they are easy to review before booking.

PuneCars will not ask for your UPI PIN, account password or an OTP that is not part of the action you just started. Do not send money to a new number or follow an unexpected payment link without confirming it through the booking conversation.